Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Information You Provide

When you contact us, request a quote, or submit a form on our website, we may collect personally identifiable information, including but not limited to:

Your name
Email address
Phone number
Service address (for the purpose of providing cleaning services)
Any other information you choose to provide in your message

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including your browser type, operating system, referring URLs, and general location data (city/region level). This information is collected through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect in the following ways:

To respond to your inquiries, quote requests, and service bookings
To schedule and coordinate cleaning services at your location
To communicate with you about your service appointments
To send you service reminders or follow-up communications (if you have opted in)
To improve our website and service offerings
To comply with applicable legal obligations

We will not use your information for marketing purposes beyond communicating with you about Nexus Cleaning Services' own services without your consent.

3. Sharing of Information

We do not sell, trade, rent, or otherwise transfer your personally identifiable information to outside parties except in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting our business (e.g., scheduling tools, payment processors, form services such as Formspree), provided they agree to keep this information confidential.
Legal Requirements: We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer information may be transferred as part of that transaction.

4. Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files placed on your device that help us understand how visitors use our site.

We may use cookies to:

Remember your preferences and settings
Understand how visitors use our website through analytics
Improve our website and services based on usage patterns

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features may not function properly if cookies are disabled.

6. Third-Party Links

Our website may contain links to third-party websites (for example, social media platforms). These websites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.

We encourage you to review the privacy policy of every website you visit before providing any personal information.

7. Your Rights and Choices

You have the following rights with respect to your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You may opt out of receiving marketing communications from us at any time by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to remove that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will indicate the date of the most recent update at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.